Chapter 4
Are next week's empty chairs this week's missed rebookings?
Ghế trống tuần sau có phải do khách lỡ hẹn tuần này?
The chapter's question
Which numbers must one weekly page hold for me to see empty chairs and lost clients at the same time?
Big idea
Empty chairs and clients who do not return are the same problem: every client who misses their window is a chair gap next week. Put both on one page each week and one action fixes both.
In this chapter
Part 4.1
The three lines of the capacity sheet
Which three numbers are enough to read the health of a salon week, and where does each one come from?
Part 4.2
Unbooked clients are chairs about to go empty
If every client due next week came back, how many of my empty chair-hours would they fill?
Part 4.3
Offer the quiet slot first when rebooking
When rebooking a client at the door, which slot do I offer first so midweek chairs fill without the client feeling pushed?
Part 4.4
Fifteen minutes on Monday morning
Who reads the capacity sheet, when, and what one decision does it produce each week?
The reading for this chapter is inside Conan School
This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Empty Chair is free to read right here.
Read in Conan School