Chapter 3

Is my best stylist doing my cheapest work?

Thợ giỏi nhất tiệm có đang làm việc rẻ nhất?

The chapter's question

How many chair hours did my salon lose last week, and how many hours of my best stylist?

Big idea

A busy salon that makes no profit usually has two problems at once: empty chairs mid-week, and top stylists' hours drifting into work a junior could do.

In this chapter

  1. Part 3.1

    Counting the minutes you lost

    What is chair utilisation on each day of the week, and which few days are shaping my sense of busy or quiet?

  2. Part 3.2

    Tiers, handovers, and a way up

    How many minutes a day does my most skilled stylist spend on work an apprentice could do, and what could those minutes have become?

  3. Part 3.3

    Rotas that follow chair utilisation

    Does my staff rota follow chair utilisation, or does everyone work full hours every day?

  4. Part 3.4

    Supervised sessions in quiet hours

    How many supervised minutes does my apprentice get each week, and how long until they move up a tier?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Empty Chair is free to read right here.

Read in Conan School

Chapters of The Empty Chair

  1. 1.Busy salon, so why is my price list losing money?
  2. 2.Did they leave unhappy, or did nobody ask them back?
  3. 3.Is my best stylist doing my cheapest work?
  4. 4.Are next week's empty chairs this week's missed rebookings?
  5. 5.Did my fix work, or was it a lucky week?