Chapter 5

Do a tidy shelf and clean floor sell anything?

Kệ gọn, sàn sạch thì bán thêm được gì?

The chapter's question

What does the store standard have to do with my sales?

Big idea

The store standard does not sell directly, but when it slips customers lose a reason to return.

In this chapter

  1. Part 5.1

    Customer Complaints

    What have customers complained about over the past month?

  2. Part 5.2

    Before and After a Standard

    After keeping the standard for a month, what changed in sales?

  3. Part 5.3

    What It Costs

    How many labour hours a day does keeping the standard take?

  4. Part 5.4

    Raising the Bar Step by Step

    Which area do I raise the standard in next month?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Store at Seven is free to read right here.

Read in Conan School

Chapters of The Store at Seven

  1. 1.Does everyone picture a well-run store the way I do?
  2. 2.Is a smooth morning luck, or fifteen minutes of prep?
  3. 3.Clean at opening is easy, but at two o'clock?
  4. 4.When I'm away, do the standards stay?
  5. 5.Do a tidy shelf and clean floor sell anything?