Chapter 4

When I'm away, do the standards stay?

Tôi vắng mặt, chuẩn cửa hàng còn không?

The chapter's question

Who checks the store standard when I am not there?

Big idea

A standard only lasts when staff can check it themselves without waiting for the owner.

In this chapter

  1. Part 4.1

    Self-Checks by Photo

    Which areas do staff photograph and send each morning?

  2. Part 4.2

    A Weekly Score

    What scale do I use to score the store standard each week?

  3. Part 4.3

    Praising the Right Thing

    How do I recognise staff who keep the standard?

  4. Part 4.4

    When the Standard Slips

    When the standard is ignored, how do I talk about it?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Store at Seven is free to read right here.

Read in Conan School

Chapters of The Store at Seven

  1. 1.Does everyone picture a well-run store the way I do?
  2. 2.Is a smooth morning luck, or fifteen minutes of prep?
  3. 3.Clean at opening is easy, but at two o'clock?
  4. 4.When I'm away, do the standards stay?
  5. 5.Do a tidy shelf and clean floor sell anything?