Chapter 2

Did my shop invite the four-hour guest to stay?

Khách ngồi bốn tiếng có phải do quán mời ngồi?

The chapter's question

Who is my shop inviting to stay for a long time, and is that deliberate?

Big idea

People who linger are not bad customers; they are the result of a design the shop chose itself.

In this chapter

  1. Part 2.1

    What the Power Socket Says

    What kind of customer are my power outlets inviting?

  2. Part 2.2

    Which Table Holds Longest

    Where do the longest-staying customers sit?

  3. Part 2.3

    Do They Order Again

    Do people who stay over two hours order a second drink?

  4. Part 2.4

    A Peak-Hour Rule

    At peak hours, do I need a rule about seating?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Seats and the People Who Stay is free to read right here.

Read in Conan School

Chapters of Seats and the People Who Stay

  1. 1.Is that corner table worth its share of the rent?
  2. 2.Did my shop invite the four-hour guest to stay?
  3. 3.Am I choosing my crowd, or is it choosing me?
  4. 4.Can a sign do what a hard chair does?
  5. 5.I pay rent all day, so why use only half?