Chapter 4

If a complaint lands today, is memory enough?

Bị khiếu nại hôm nay, mình dựa vào trí nhớ được không?

The chapter's question

If a complaint came in today, what could I show?

Big idea

When a complaint arrives, what protects the gym is paperwork recorded beforehand, not memory.

In this chapter

  1. Part 4.1

    Three Minimum Records

    Intake forms, incident log, equipment checks, do I have them all?

  2. Part 4.2

    Terms in the Membership

    What is a member agreeing to when they sign?

  3. Part 4.3

    Your Insurance

    How far does my insurance reach?

  4. Part 4.4

    When to Get Legal Help

    In which cases must I ask a lawyer rather than handle it myself?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Safety on the Floor is free to read right here.

Read in Conan School

Chapters of Safety on the Floor

  1. 1.Will careful questions scare a new member away?
  2. 2.Are gym accidents the member's fault, or the gym's?
  3. 3.When someone collapses, what will my staff do first?
  4. 4.If a complaint lands today, is memory enough?
  5. 5.Should coaches answer every question members ask?