Chapter 5

Should coaches answer every question members ask?

Huấn luyện viên nên trả lời mọi câu hội viên hỏi sao?

The chapter's question

How do my trainers respond when asked about things outside their expertise?

Big idea

Members ask about nutrition, medication and injuries; a wrong answer outside one's expertise is a real risk.

In this chapter

  1. Part 5.1

    The Professional Line

    What is coaching, and what is not?

  2. Part 5.2

    A Standard Response

    In what words do they redirect and still be helpful?

  3. Part 5.3

    Who to Refer To

    Do I have a list of people to refer members to?

  4. Part 5.4

    Selling Supplements

    What risk does selling these products put the gym in?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Safety on the Floor is free to read right here.

Read in Conan School

Chapters of Safety on the Floor

  1. 1.Will careful questions scare a new member away?
  2. 2.Are gym accidents the member's fault, or the gym's?
  3. 3.When someone collapses, what will my staff do first?
  4. 4.If a complaint lands today, is memory enough?
  5. 5.Should coaches answer every question members ask?