Customer Success

Customers When a Provider Is Acquired

Customer
A customer of a company that changed hands
Context
The contract holds and nothing else does

The Jobs of someone living through changes they were not consulted on and cannot predict.

5 Jobs

  1. 01When the vendor moves to another legal entity, I want the paperwork and the payments to run, so accounts do not lose three months to something that has nothing to do with us.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When the vendor changes hands, I want to keep what was agreed, so I do not lose what I negotiated.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  3. 03When a vendor's future is unclear, I want a way out, so I am not stranded if the product ends.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When everybody I knew at the vendor has changed, I want to work with the new people, so the relationship is not rebuilt from nothing.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When the vendor has become another company, I want to reassess the relationship, so I am not staying out of inertia.5 Pains · 5 Desired Outcomes · 5 Existing Solutions

The four perspectives are for Pro Members

The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.

See Pro Member