Customer SuccessA customer of a company that changed hands
When the vendor changes hands, I want to keep what was agreed, so I do not lose what I negotiated.
Khi nhà cung cấp đổi chủ, tôi muốn giữ được những gì đã thoả thuận, để không mất phần mình đã thương lượng được.
Job context
- Who
- A customer with private arrangements with the old vendor
- When
- At the first renewal after the deal
- Trigger
- A promised term the new side says is not in their system
- Situation
- The old arrangement lived in a relationship rather than in a contract
- Constraints
- Whoever promised is gone
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