Customer Success

People Reassessing an Old System

Customer
Someone reviewing a long-running system
Context
Not knowing if it still fits or is merely familiar

The Jobs of someone separating a choice that still holds from a habit that merely persists.

5 Jobs

  1. 01When a system has run eight years, I want to know whether it still suffices, so we are neither replacing from fatigue nor keeping from habit.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When I know the system must be replaced, I want to convince whoever decides, so it does not wait for a large failure.6 Pains · 6 Desired Outcomes · 5 Existing Solutions
  3. 03When replacing an old system, I want to keep what it did well, so we do not lose what took years to acquire.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When I depend on a product, I want to know how long it is supported, so I can plan rather than react.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When I review a shared system, I want it not to become a quarrel, so the conclusion rests on the work rather than on relationships.5 Pains · 5 Desired Outcomes · 5 Existing Solutions

The four perspectives are for Pro Members

The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.

See Pro Member