Customer SuccessSomeone reviewing a long-running system
When I depend on a product, I want to know how long it is supported, so I can plan rather than react.
Khi tôi phụ thuộc vào một sản phẩm, tôi muốn biết nó còn được hỗ trợ tới bao giờ, để lên kế hoạch trước chứ không chạy theo.
Job context
- Who
- Somebody planning a company's systems
- When
- When planning across years
- Trigger
- An end-of-support notice mid-financial-year
- Situation
- The product life cycle is decided by the vendor
- Constraints
- Budgets are set a year ahead
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