AI & Technology

Older People Facing Automated Services

Customer
An older person facing service without humans
Context
Human channels withdrawn, leaving only automated ones

The Jobs of someone moved onto a form of service they did not choose.

5 Jobs

  1. 01When the place I used to go is replaced by an automated system, I want to still get things done, so I am not shut out of a service I still pay for.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When I need family help with things online, I want to keep deciding for myself, so I am not handing my private life to someone else.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  3. 03When I am at an age treated as an easy target, I want to protect myself, so I do not choose between using the internet and being safe.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When my family live far away, I want to stay in touch, so I do not choose between closeness and using something unfamiliar.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When my health records and documents move online, I want to keep hold of them, so I do not lose control of my own information.5 Pains · 5 Desired Outcomes · 5 Existing Solutions

The four perspectives are for Pro Members

The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.

See Pro Member