AI & TechnologyAn older person facing service without humans
When the place I used to go is replaced by an automated system, I want to still get things done, so I am not shut out of a service I still pay for.
Khi nơi tôi vẫn tới bị thay bằng một hệ thống tự động, tôi muốn vẫn làm được việc của mình, để không bị loại khỏi một dịch vụ mình vẫn đang trả tiền.
Job context
- Who
- An older person using an essential service
- When
- Whenever something must be sorted out
- Trigger
- The familiar branch closing in favour of an app
- Situation
- The human channel is withdrawn before the new one is usable
- Constraints
- This service cannot be done without
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