AI & TechnologyAn older person facing service without humans
When I am at an age treated as an easy target, I want to protect myself, so I do not choose between using the internet and being safe.
Khi tôi ở tuổi bị coi là dễ lừa, tôi muốn tự bảo vệ được, để không phải chọn giữa việc dùng internet và việc an toàn.
Job context
- Who
- An older person using the internet
- When
- Whenever an unusual contact arrives
- Trigger
- A call claiming there is a problem with an account
- Situation
- Targeted more often with fewer people to ask
- Constraints
- Digital services cannot be done without
The four perspectives are for Pro Members
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See Pro Member