A One-Person IT Department
Who this book is for
Người làm công nghệ và AI trong doanh nghiệp Việt Nam: nhân viên IT một mình hay trong nhóm nhỏ, lập trình viên, người dựng tính năng AI, trưởng nhóm kỹ thuật ở công ty vừa và nhỏ; vừa phải giữ hệ thống chạy ổn, vừa được giao đưa công cụ và AI mới vào công việc của các phòng khác.
Sound familiar?
- Days vanish into printer fixes and password resets.
- Requests come by call, chat and hallway with no log.
- Everything lives in one head; leave means standstill.
- Management cannot see the workload.
After reading, you can
Help a sole tech person triage requests, protect important work and avoid being a single point of failure.
Each chapter answers one question
Chapter 1: If it's all in my head, why write it down?
How many requests did I receive last week, and through which channels?
Requests that are not recorded cannot be prioritised or counted.
Chapter 2: Everything's urgent, so what actually matters?
Which tasks should be done now, which later, and which declined?
Not every urgent task is important, and important tasks are rarely urgent.
Chapter 3: Busy all day, so why won't the big project move?
This week, how many hours did I have without interruptions?
Big work only moves forward in stretches of uninterrupted time.
Chapter 4: If I take a week off, does everything stop?
If I took a week off, could the company keep running?
A system only one person understands breaks when that person is away.
Chapter 5: Won't the boss hire, or can't they see the work?
Which numbers do I use to report my work?
If the boss cannot see the workload, they will not provide more people or money.