The Training Nobody Remembers

Who this book is for

Người làm nhân sự ở doanh nghiệp vừa và nhỏ Việt Nam: chuyên viên nhân sự tổng hợp, trưởng phòng nhân sự một hai người, hoặc quản lý hành chính kiêm nhân sự ở công ty từ hai mươi tới vài trăm người; tự lo từ tuyển dụng, hợp đồng, chấm công, bảng lương tới đào tạo, và thường báo cáo thẳng cho giám đốc.

Sound familiar?

• The annual training plan is last year's course list.
• People return from training and work exactly as before.
• Training is measured only by hours and happy sheets.
• Managers do not know what their staff just learned.

Each chapter answers one question

1. Chapter 1: Can every problem be fixed with a training class?

   Can this problem really be solved with training?

   Training is only worth doing when the gap is a skill gap, not a process or tool problem.

2. Chapter 2: Does a great lecture really help adults learn?

   How much of my training session is hands-on practice?

   Adults learn by doing, not by listening.

3. Chapter 3: When the class ends, is the learning done?

   How do learners apply what they learned in the first week?

   The most important part of training happens in the week after the session.

4. Chapter 4: Does a happy trainee mean the training worked?

   How do I know the training worked?

   Measure training by changes in the work, not by satisfaction scores.

5. Chapter 5: Twenty courses planned: which one moves the business?

   What does my training plan for next year include?

   An annual training plan is a short list tied to company goals.