Chapter 4

Does a happy trainee mean the training worked?

Học viên hài lòng có nghĩa là lớp học hiệu quả?

The chapter's question

How do I know the training worked?

Big idea

Measure training by changes in the work, not by satisfaction scores.

In this chapter

  1. Part 4.1

    Four Levels

    Do I measure satisfaction, understanding, behaviour or results?

  2. Part 4.2

    Observing Work

    How do I observe change?

  3. Part 4.3

    Before and After Numbers

    Which metrics should be measured before training?

  4. Part 4.4

    Training Cost

    What does a training session cost, including working hours?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Training Nobody Remembers is free to read right here.

Read in Conan School

Chapters of The Training Nobody Remembers

  1. 1.Can every problem be fixed with a training class?
  2. 2.Does a great lecture really help adults learn?
  3. 3.When the class ends, is the learning done?
  4. 4.Does a happy trainee mean the training worked?
  5. 5.Twenty courses planned: which one moves the business?