Community by industry
🏨 Business learning for Hospitality & Travel
Hotel, homestay, resort, travel agency, tour, experience business
10 courses and 12 books written for this industry, the examples, situations and exercises all come from the real work of Hospitality & Travel.
What you get
Hotel, homestay, resort, travel agency, tour, experience business
Hiểu khách lưu trú
Phòng, tour và giá
Buồng phòng và vận hành
Kênh và đánh giá
Chính sách và an toàn
Library for Hospitality & Travel
The first chapter of every book is free to read.
The Empty Night
An unsold room-night is perishable inventory. Five chapters on occupancy, price and experience.
Before the First Guest
Most homestays close because of numbers fixed before the first guest arrived.
The Calendar and the Seasons
A property's revenue lives in the calendar before it reaches the bank.
Guests Who Book Direct
A booking channel brings guests today and keeps the relationship forever.
Arrival to Departure
Guests remember three moments: arriving, when something went wrong, and leaving.
A Clean Room
Cleanliness is the one thing guests never forgive.
A Team That Never Closes
A property never closes, and that creates its own staffing problem.
Beyond the Room Rate
The room rate has a ceiling. What guests buy while staying does not.
Running a Trip
A sellable tour is one you can run again without losing quality.
When a Guest Is Unhappy
Guests rarely complain in person. They wait until they write the review.
A Property's Money
High fixed costs and seasonal revenue press against each other all year.
A Second Property, or Managing Someone Else's
Two ways to grow: open another property, or run someone else's.
Enter the community Hospitality & Travel
The practice side, lessons, exercises, quizzes and a group from your own field, lives inside Conan School.
Enter the community