Community by role
🤝 Business learning for Customer Success
Retention and customer value
18 courses and 12 books written for this role, the examples, situations and exercises all come from the real work of Customer Success.
Hiểu khách đang dùng
Đưa vào dùng và tài liệu
Hỗ trợ và quy trình
Gia hạn và mở rộng
Library for Customer Success
The first chapter of every book is free to read.
The Signer and the User
The person who signs is rarely the person who logs in every morning.
The Number the Customer Takes Into the Meeting
Customers renew when they can state, in their own numbers, what the product did.
Two Hundred Accounts, One Person
Nobody can serve two hundred accounts the same way.
Write Once, Use a Hundred Times
Customer success teams repeat the same work hundreds of times, each person their own way.
The Money That Stays
Customer success teams are judged by retention numbers.
The Salesperson's Promise
Many customers leave over a promise made during the sale that nobody recorded.
When Customers Tell the Story
A satisfied customer telling a peer carries more weight than any advertisement.
The Answer Before the Question
Half of customer questions already have answers the customer cannot find.
The First Person on the Team
Many Vietnamese companies have just hired their first customer success person.
The One Who Takes Every Call
Customer success means absorbing other people's frustration every day.
The Survey Nobody Answers
Surveys go out every quarter, get a few percent response, and sit in a folder.
The Email Sent at Midnight
Most customer success work happens in writing.
Enter the community Customer Success
The practice side, lessons, exercises, quizzes and a group from your own field, lives inside Conan School.
Enter the community