Doing extra to please, or digging my own hole?

The chapter's question

When the client asks for extra work, what happens before anyone picks up a tool?

Big idea

A boundary in writing protects both sides. A boundary spoken aloud protects only the one paying.

In this chapter

1. Part 2.1

   Write down what is not included

   Has what falls outside this project's scope been written down in words?

2. Part 2.2

   The change order that actually gets signed

   Is my change order light enough for the crew to file in one message, on the tool they already use every day?

3. Part 2.3

   Schedule by milestone, not by calendar date

   Does my contract set the schedule by work milestones or by calendar dates, and what happens when another trade runs late?

4. Part 2.4

   When the client changes material after ordering

   When the client changes colour or material after the boards are cut, who pays for the work already done?

Chapters of The Fit-out Job Handbook

1. 1.Will the number I just blurted bind the whole job?
2. 2.Doing extra to please, or digging my own hole?
3. 3.The crew packed up, but is the job done?
4. 4.Busy crew all week, but did the job move?
5. 5.Money in the account, but which job made it?