Chapter 4

Is being irreplaceable a strength or a trap?

Tôi không thay thế được, đó là tốt hay xấu?

The chapter's question

Who looks after my customers when I am away?

Big idea

If only one person holds an account, that person can never truly take time off.

In this chapter

  1. Part 4.1

    A Backup

    For each of my accounts, does anyone know enough to cover for me?

  2. Part 4.2

    Notes Others Can Read

    Are my notes enough for a replacement to understand?

  3. Part 4.3

    Telling Customers Ahead

    How do I tell customers about my time off?

  4. Part 4.4

    Actually Switching Off

    What must be in place for me to switch off my phone with peace of mind?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The One Who Takes Every Call is free to read right here.

Read in Conan School

Chapters of The One Who Takes Every Call

  1. 1.Is customer fatigue just part of the job?
  2. 2.Is answering after hours dedication, or self-sabotage?
  3. 3.Does being on every channel make customers happier?
  4. 4.Is being irreplaceable a strength or a trap?
  5. 5.Is admitting exhaustion weak, or professional?