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Chương 1
Is customer fatigue just part of the job?
Start with one question. Open one section. Read one story. Come back anytime.
Chapter Question & Big Idea
Chapter Sections / Các phần học
1.1
Counting Hard Conversations
1.2
Blame That Isn't Yours
1.3
After a Bad Call
1.4
Signs of Burnout
Read chapter 2
Is answering after hours dedication, or self-sabotage?