Chapter 4

Is the post-incident meeting hunting causes or culprits?

Họp sau sự cố là để tìm lỗi, hay tìm người?

The chapter's question

Is my post-incident meeting looking for causes or for culprits?

Big idea

A meeting that hunts for culprits ensures nobody reports incidents early next time.

In this chapter

  1. Part 4.1

    Who Attends

    Who is in this session?

  2. Part 4.2

    Three Questions

    What happened, why was it possible, and what gets fixed?

  3. Part 4.3

    Leaving With Actions

    Does each action have a name and a date?

  4. Part 4.4

    When the Cause Was a Decision

    What if the cause was a decision made above?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Day It Breaks is free to read right here.

Read in Conan School

Chapters of The Day It Breaks

  1. 1.In a crisis, do we need experts or one coordinator?
  2. 2.Is silence safer until we know what happened?
  3. 3.Write it down later, or while it's still burning?
  4. 4.Is the post-incident meeting hunting causes or culprits?
  5. 5.Why prepare for an incident that hasn't happened?