Chapter 3

Write it down later, or while it's still burning?

Ghi lại sau sự cố, hay ghi lúc còn đang cháy?

The chapter's question

Who records the timeline while the incident is unfolding?

Big idea

After an incident nobody remembers the exact order of events, and memory rearranges itself to make sense.

In this chapter

  1. Part 3.1

    What to Log

    What does each log entry contain?

  2. Part 3.2

    Recording Failed Attempts

    Why record what did not work as well?

  3. Part 3.3

    No Blame in the Log

    Should the log name individuals?

  4. Part 3.4

    Who Keeps It

    What is this record used for afterwards?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Day It Breaks is free to read right here.

Read in Conan School

Chapters of The Day It Breaks

  1. 1.In a crisis, do we need experts or one coordinator?
  2. 2.Is silence safer until we know what happened?
  3. 3.Write it down later, or while it's still burning?
  4. 4.Is the post-incident meeting hunting causes or culprits?
  5. 5.Why prepare for an incident that hasn't happened?