Chapter 4

Is a team without disagreements a good team?

Nhóm không cãi nhau có phải là nhóm tốt?

The chapter's question

How do I handle it when two people on the team disagree?

Big idea

Team leads are judged by how they handle disagreement in the team.

In this chapter

  1. Part 4.1

    Hearing Both Sides

    Do I hear each side separately or together?

  2. Part 4.2

    Deciding and Explaining

    Once decided, how do I explain it?

  3. Part 4.3

    Beyond My Authority

    What must be escalated to senior management or HR?

  4. Part 4.4

    After the Conflict

    How do I check relationships within the team afterwards?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The First Day as Team Lead is free to read right here.

Read in Conan School

Chapters of The First Day as Team Lead

  1. 1.Does being great at the job make a great lead?
  2. 2.Faster to do it myself, or to delegate?
  3. 3.Why meet one-on-one if nothing is wrong?
  4. 4.Is a team without disagreements a good team?
  5. 5.Can a one-day course prepare a new manager?