Chapter 4

Can I check quality without my team hiding mistakes?

Kiểm chất lượng thế nào để thợ vẫn dám báo lỗi?

The chapter's question

How do I check quality, and what do stylists understand that check is for?

Big idea

Checks must target the process; target the person and next time nobody reports a mistake.

In this chapter

  1. Part 4.1

    Spot Checks

    How many appointments do I check each week, and how do I choose them?

  2. Part 4.2

    Who Checks Whom

    Do stylists checking each other work better than the owner checking?

  3. Part 4.3

    Talking About a Miss

    When I see a result that falls short, in what words do I raise it with the stylist?

  4. Part 4.4

    Logging to Find the Broken Step

    Where are mistakes recorded, and who reads them back?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Ten Technicians, One Result is free to read right here.

Read in Conan School

Chapters of Ten Technicians, One Result

  1. 1.Ten stylists, one service: how many different results?
  2. 2.Can real craft actually be written down as steps?
  3. 3.Is my salon teaching on purpose, or just by accident?
  4. 4.Can I check quality without my team hiding mistakes?
  5. 5.Are skill gaps a problem, or a price tier?