Chapter 2

Is it my no, or the team's rule?

Lời từ chối là ý tôi, hay luật cả nhóm?

The chapter's question

What criteria does my team use to decide whether to accept a request?

Big idea

A no is easier to hear when it rests on criteria everyone already agreed to.

In this chapter

  1. Part 2.1

    Writing Criteria Down

    What are my team's three criteria for choosing work?

  2. Part 2.2

    Who Agreed to Them

    Has leadership agreed to these criteria?

  3. Part 2.3

    Applying Them to Everyone

    Do the criteria apply to the boss's requests too?

  4. Part 2.4

    A Single Front Door

    Through how many different routes do requests arrive?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Polite No is free to read right here.

Read in Conan School

Chapters of The Polite No

  1. 1.Every time I say yes, who hears no?
  2. 2.Is it my no, or the team's rule?
  3. 3.Can you say no and still make people feel heard?
  4. 4.With the boss, say no, or name the trade-off?
  5. 5.After I say no, will they still be honest?