Chapter 5

After I say no, will they still be honest?

Từ chối xong, họ còn nói thật với mình không?

The chapter's question

Does the person I just turned down still want to bring problems to me?

Big idea

How you keep the relationship after a no decides whether they will be honest with you next time.

In this chapter

  1. Part 5.1

    Logging the Request

    Where are rejected requests recorded so they can be revisited?

  2. Part 5.2

    Coming Back When Things Change

    When circumstances change, do I go back to the person who asked?

  3. Part 5.3

    Counting the Nos

    Whom do I say no to most, and what does that say?

  4. Part 5.4

    When You Were Wrong

    What do I say when an earlier no turns out to have been wrong?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Polite No is free to read right here.

Read in Conan School

Chapters of The Polite No

  1. 1.Every time I say yes, who hears no?
  2. 2.Is it my no, or the team's rule?
  3. 3.Can you say no and still make people feel heard?
  4. 4.With the boss, say no, or name the trade-off?
  5. 5.After I say no, will they still be honest?