Chapter 4

Can one learner who falls short outweigh ten successes?

Một em không đạt có thể làm hại hơn mười em đạt?

The chapter's question

When a student does not reach the promised level, what is my rule?

Big idea

How one shortfall is handled gets retold by other parents more than every success.

In this chapter

  1. Part 4.1

    Retake, Refund, or Extra Support

    Which cases do each of these three remedies apply to?

  2. Part 4.2

    Showing What You Did

    What evidence can I show that we taught and that we followed up?

  3. Part 4.3

    Talking to an Angry Parent

    How does that conversation open?

  4. Part 4.4

    Recording It to Fix the Course

    Where are the cases that missed the target collected?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Promising Results is free to read right here.

Read in Conan School

Chapters of Promising Results

  1. 1.Vague promises sell classes, but do they keep the centre?
  2. 2.Without a starting point, how do I prove progress?
  3. 3.Is the pass rate I quote the real one?
  4. 4.Can one learner who falls short outweigh ten successes?
  5. 5.Impressive results or checkable ones: which lasts longer?