Chapter 3

The deal is signed, so why keep sales around?

Người bán đã ký xong, sao còn cần họ có mặt?

The chapter's question

How does a handoff meeting with the salesperson present go?

Big idea

A salesperson present at the first welcome call helps the customer feel they have not been abandoned.

In this chapter

  1. Part 3.1

    The Seller Introduces

    What should the salesperson say so the customer trusts the person taking over?

  2. Part 3.2

    Restating the Goal

    What sentence do I use to restate the goal the customer gave when buying?

  3. Part 3.3

    Asking About Worries

    How do I ask what still worries the customer before we start?

  4. Part 3.4

    After the Call

    What goes into the summary email after the call?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Salesperson's Promise is free to read right here.

Read in Conan School

Chapters of The Salesperson's Promise

  1. 1.Who pays for the salesperson's promise?
  2. 2.Does a longer handoff form tell me more?
  3. 3.The deal is signed, so why keep sales around?
  4. 4.Will admitting a product limit cost me the customer?
  5. 5.Does sales want to hear how their deals turned out?