Chapter 3

It's my tour, but who controls its quality?

Chuyến đi của tôi, nhưng chất lượng nằm trong tay ai?

The chapter's question

How many other parties does this trip depend on?

Big idea

Trip quality lies in the hands of people you do not manage directly.

In this chapter

  1. Part 3.1

    Listing the Suppliers

    Vehicle, restaurant, accommodation, attraction, who is who?

  2. Part 3.2

    Who Has a Backup

    Which supplier has no backup?

  3. Part 3.3

    Agreeing on Standards

    In what words do I describe my requirements?

  4. Part 3.4

    When One Fails Mid-Trip

    If the vehicle breaks down en route, what do I do?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Running a Trip is free to read right here.

Read in Conan School

Chapters of Running a Trip

  1. 1.Does a beautiful itinerary survive the actual road?
  2. 2.How can a full tour still lose money?
  3. 3.It's my tour, but who controls its quality?
  4. 4.Are guests loyal to my company, or my guide?
  5. 5.Is a rainy day bad luck, or bad planning?