Chapter 3

Does asking what users want reveal what they need?

Hỏi người dùng muốn gì có ra được điều họ cần?

The chapter's question

What should I ask in a session with users?

Big idea

Asking about the last time they did the task gets truer answers than asking what they want.

In this chapter

  1. Part 3.1

    Tell Me About Last Time

    How did it go the last time they did that task?

  2. Part 3.2

    Where Time Goes

    Which step takes the most time?

  3. Part 3.3

    Exceptions

    Which unusual case happens once a month?

  4. Part 3.4

    Seeing It Firsthand

    Will they show me their real screens and paperwork?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Ask the Right Question Before Building is free to read right here.

Read in Conan School

Chapters of Ask the Right Question Before Building

  1. 1.Do they need that feature, or a problem solved?
  2. 2.Is the person asking the one who'll use it?
  3. 3.Does asking what users want reveal what they need?
  4. 4.Everyone nodded in the meeting, but did we agree?
  5. 5.Are changing requirements really the client's fault?