Chapter 2

Is the person asking the one who'll use it?

Người ra yêu cầu có phải người sẽ dùng nó?

The chapter's question

Who will use what I build every day?

Big idea

The requester, the payer and the user are usually three different people.

In this chapter

  1. Part 2.1

    The Real User

    Have I talked with the people who will use it every day?

  2. Part 2.2

    The Decision Maker

    Who has the authority to say it is done?

  3. Part 2.3

    Those Affected

    Which other departments will have to change how they work because of this?

  4. Part 2.4

    Silent Opposition

    Who has reasons not to want the change?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Ask the Right Question Before Building is free to read right here.

Read in Conan School

Chapters of Ask the Right Question Before Building

  1. 1.Do they need that feature, or a problem solved?
  2. 2.Is the person asking the one who'll use it?
  3. 3.Does asking what users want reveal what they need?
  4. 4.Everyone nodded in the meeting, but did we agree?
  5. 5.Are changing requirements really the client's fault?