Chapter 4

Does finding someone to blame mean fewer mistakes?

Tìm người có lỗi có làm lỗi ít đi?

The chapter's question

Does my team's retrospective ask who got it wrong, or what allowed it to go wrong?

Big idea

Hunting for the guilty makes people hide mistakes next time; looking for gaps in the system gets mistakes reported early.

In this chapter

  1. Part 4.1

    The Timeline

    In what sequence did events unfold, minute by minute?

  2. Part 4.2

    Why the System Allowed It

    Which gap let a small slip become an incident?

  3. Part 4.3

    Follow-Up Actions

    Does every follow-up action have an owner and a deadline?

  4. Part 4.4

    Sharing Widely

    Who outside the team should read this retrospective?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Cost of a Bug is free to read right here.

Read in Conan School

Chapters of The Cost of a Bug

  1. 1.When the product breaks, what does the PM do?
  2. 2.If every bug is urgent, which one really is?
  3. 3.Does a longer bug list mean a better product?
  4. 4.Does finding someone to blame mean fewer mistakes?
  5. 5.Who decides what's good enough to ship?