Chapter 5

We're full. What's the harm in one more order?

Đã kín việc, nhận thêm một đơn có hại gì?

The chapter's question

At full capacity, do I take more work or say no?

Big idea

Taking more when full does not raise output; it only slows everything down together.

In this chapter

  1. Part 5.1

    What Overload Does

    If I take on twenty percent more, how does delivery time change?

  2. Part 5.2

    Declining Work

    How do I say no and keep the customer?

  3. Part 5.3

    Prioritising

    When I cannot do it all, by what criteria do I choose?

  4. Part 5.4

    Warning Customers Early

    When I know we will be late, when do I say so?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Capacity and Demand is free to read right here.

Read in Conan School

Chapters of Capacity and Demand

  1. 1.The average looks fine, so why do peaks break us?
  2. 2.Does eight hours of capacity mean eight hours of output?
  3. 3.Do peaks need more staff, or spread-out demand?
  4. 4.Is staffing for the whole day the same as enough?
  5. 5.We're full. What's the harm in one more order?