Chapter 4

Is staffing for the whole day the same as enough?

Đủ người cho cả ngày có phải là đủ người?

The chapter's question

How do I scale capacity up and down within the day?

Big idea

Fixed capacity for uneven demand means either too much or too little, never just right.

In this chapter

  1. Part 4.1

    Flexible Shifts

    Into which slot exactly do I add people?

  2. Part 4.2

    Cross-Trained People

    How many of my people can work two positions?

  3. Part 4.3

    Outsourcing the Peak

    Can the peak be pushed outside?

  4. Part 4.4

    What Flexibility Costs

    What does flexibility cost extra?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Capacity and Demand is free to read right here.

Read in Conan School

Chapters of Capacity and Demand

  1. 1.The average looks fine, so why do peaks break us?
  2. 2.Does eight hours of capacity mean eight hours of output?
  3. 3.Do peaks need more staff, or spread-out demand?
  4. 4.Is staffing for the whole day the same as enough?
  5. 5.We're full. What's the harm in one more order?