Chapter 3

How fast is "as fast as possible", exactly?

"Hỗ trợ nhanh nhất có thể" là nhanh cỡ nào?

The chapter's question

What does my partner commit to, and measured by which number?

Big idea

A commitment without a number will be interpreted differently on the day something goes wrong.

In this chapter

  1. Part 3.1

    Three Minimum Metrics

    Time, quality, defect rate, which do I measure?

  2. Part 3.2

    Who Measures It

    Does the data come from my system or theirs?

  3. Part 3.3

    Consequences of a Miss

    What happens when they miss the commitment?

  4. Part 3.4

    Exit Terms

    If we part ways, what does the handover include?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Third Party is free to read right here.

Read in Conan School

Chapters of The Third Party

  1. 1.Does outsourcing remove a task, or remove a skill?
  2. 2.Am I choosing a company, or a few people?
  3. 3.How fast is "as fast as possible", exactly?
  4. 4.If the partner has no problems, why meet at all?
  5. 5.The partner failed, so why do customers blame me?