Chapter 4

If the partner has no problems, why meet at all?

Đối tác không có sự cố thì có cần gặp không?

The chapter's question

How often do my partner and I meet, and what do we discuss?

Big idea

Partner relationships decay during ordinary weeks, not on the day of an incident.

In this chapter

  1. Part 4.1

    Cadence and Agenda

    What does our regular meeting look at?

  2. Part 4.2

    Named Contacts

    Does each side have one person responsible?

  3. Part 4.3

    Raising Issues Early

    When do they escalate to me, and when do I escalate to them?

  4. Part 4.4

    When Problems Repeat

    When the same failure happens a third time, what do I do?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Third Party is free to read right here.

Read in Conan School

Chapters of The Third Party

  1. 1.Does outsourcing remove a task, or remove a skill?
  2. 2.Am I choosing a company, or a few people?
  3. 3.How fast is "as fast as possible", exactly?
  4. 4.If the partner has no problems, why meet at all?
  5. 5.The partner failed, so why do customers blame me?