ExecutiveSomeone deciding in the moment with a customer
When I must act now, I want to know how far my authority runs, so I am not asking about what I may do or doing what I may not.
Khi tôi phải xử lý ngay, tôi muốn biết mình được quyết tới đâu, để không hỏi những việc mình được làm hoặc làm những việc mình không được.
Job context
- Who
- Somebody handling situations at the front line
- When
- In every shift
- Trigger
- Not knowing whether a refund may be given
- Situation
- The limits of authority are not clearly written
- Constraints
- A wrong guess costs either the customer or a reprimand
The four perspectives are for Pro Members
The four perspectives around this Job live inside the community, for Pro Members.
See Pro Member