Customer Success

Users of a Partner-Managed System

Customer
Someone using a system with a third party in between
Context
Three parties and no final owner

The Jobs of someone handling a problem where each party points at the other.

5 Jobs

  1. 01When the system fails, I want to know where the fault lies, so I am not caught between two parties pointing at each other.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When I need a small change, I want it done, so a ten-minute task does not take six weeks.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  3. 03When all the knowledge of the system sits with the partner, I want my own company to hold some, so we are not wholly dependent on an outsider.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When the current partner no longer fits, I want to be able to move, so I am not held by my own dependence.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When my company's data sits in somebody else's system, I want to know who can see it, so I do not find out after something happens.6 Pains · 6 Desired Outcomes · 5 Existing Solutions

The four perspectives are for Pro Members

The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.

See Pro Member