Customer Success

End Users Handed a New System

Customer
An employee made to use what the organisation bought
Context
Not consulted and still obliged

The Jobs of someone changing how they work because of a decision they had no part in.

5 Jobs

  1. 01When the system I use daily is replaced, I want still to do my job, so a month is not spent relearning what I already knew.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  2. 02When my old data moves to the new system, I want it usable, so years of work are not lost.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  3. 03When the new system misbehaves, I want to know whom to ask, so an afternoon is not lost to a small fault.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  4. 04When the new system does not fit the real work, I want to be able to say so, so it is corrected rather than endured for years.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
  5. 05When I change systems for the third time in four years, I want to keep my productivity, so I am not perpetually a beginner in my own job.5 Pains · 5 Desired Outcomes · 5 Existing Solutions

The four perspectives are for Pro Members

The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.

See Pro Member