Small Customers of Large Providers
- Customer
- A small organisation buying from a large provider
- Context
- Too small to matter and too dependent to leave
The Jobs of someone too small for anyone to answer and too entangled to leave easily.
5 Jobs
- 01When I am a small customer of a large vendor, I want support anyway, so I am not waiting behind everybody else.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 02When the vendor changes the product, I want to know beforehand, so I am not finding out on a Monday morning.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 03When I want to change vendor, I want to be able to leave, so I am not staying because leaving is impossible.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
- 04When the vendor's system fails, I want still to serve my own customers, so their outage is not mine.6 Pains · 6 Desired Outcomes · 5 Existing Solutions
- 05When I do not know what others pay, I want to know whether my price is right, so I am not paying double while believing I have a discount.5 Pains · 5 Desired Outcomes · 5 Existing Solutions
The four perspectives are for Pro Members
The Job statements in this Set are open to everyone. Pains, Desired Outcomes, Existing Solutions and Opportunity Gaps live inside the community, for Pro Members.
See Pro Member