Chapter 5

Once guests leave, is my job really over?

Khách đi rồi, còn gì để tôi làm nữa không?

The chapter's question

After guests leave, when do I get back in touch?

Big idea

The time right after a stay is the only moment guests remember enough to write a review.

In this chapter

  1. Part 5.1

    Asking for a Review

    After how long do I send the message?

  2. Part 5.2

    Left-Behind Items

    What is the process for items guests leave behind?

  3. Part 5.3

    Recording What You Learned

    When they return, what do I remember about them?

  4. Part 5.4

    When They Weren't Happy

    When I know a guest is unhappy, what do I do before they write a review?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Arrival to Departure is free to read right here.

Read in Conan School

Chapters of Arrival to Departure

  1. 1.Are guests needy, or did I leave things unsaid?
  2. 2.Is a five-star review decided in the first half hour?
  3. 3.Does a quiet guest mean a happy guest?
  4. 4.Why do good stays go sour at checkout?
  5. 5.Once guests leave, is my job really over?