Chapter 2
Draw the org chart first, or list the work first?
Vẽ sơ đồ trước hay liệt kê việc trước?
The chapter's question
What work in my company needs someone to do it?
Big idea
Before drawing boxes, list the work.
In this chapter
Part 2.1
Listing the Work
How do I group tasks together?
Part 2.2
Roles and People
Is one person holding too many roles?
Part 2.3
The Responsibility Chart
For each task, who does it, who approves, and who is consulted?
Part 2.4
Gaps
Which tasks have no role assigned?
The reading for this chapter is inside Conan School
This chapter has 4 readings, with case stories and exercises. Chapter 1 of From Three to Thirty is free to read right here.
Read in Conan School