Chapter 4

Admitting delay early: losing face, or keeping clients?

Báo trễ sớm là mất mặt, hay giữ được khách?

The chapter's question

When do I find out a job is slipping behind schedule?

Big idea

A delay found early is a conversation; a delay found late is an argument.

In this chapter

  1. Part 4.1

    Early Signs

    What signs show a delay before it actually happens?

  2. Part 4.2

    When to Tell the Client

    Do I tell the client immediately or wait to see if I can catch up?

  3. Part 4.3

    How to Recover

    Does adding people shorten it, and for which items?

  4. Part 4.4

    Late Penalties

    Does my contract have a delay clause, and does it cut both ways?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Keeping to Schedule is free to read right here.

Read in Conan School

Chapters of Keeping to Schedule

  1. 1.Late because of slow work, or waiting?
  2. 2.Promise the date they want, or the real one?
  3. 3.Why does the job freeze when I'm busy?
  4. 4.Admitting delay early: losing face, or keeping clients?
  5. 5.Another job: more profit, or more delays?