Chapter 3

When I run out mid-rush, what do I really lose?

Hết một nguyên liệu giữa giờ đông, tôi mất mấy lần?

The chapter's question

How many times last month did I run out of an ingredient during service?

Big idea

Running out at peak hour loses revenue twice: the drink not sold and the customer who does not return.

In this chapter

  1. Part 3.1

    Reorder Points

    Does each of my main ingredients have a reorder threshold?

  2. Part 3.2

    Who Can Do an Emergency Run

    When something runs out unexpectedly, who handles it, and what does it cost extra?

  3. Part 3.3

    Telling Guests You're Out

    In what words do staff tell a customer an item is out?

  4. Part 3.4

    A Temporary Substitute

    Which of my drinks can swap an ingredient and still taste right?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Milk, Fruit, and Expiry Dates is free to read right here.

Read in Conan School

Chapters of Milk, Fruit, and Expiry Dates

  1. 1.Is a full fridge readiness, or money going stale?
  2. 2.Run out or pour it away: when do I decide?
  3. 3.When I run out mid-rush, what do I really lose?
  4. 4.Are ice and water really as free as they look?
  5. 5.Can fancy stock software beat a notebook people use?