Full Classes Next Year

Sound familiar?

• Almost every term starts from zero because few students continue to the next course.
• Only learns a student has left when they don't pay for the new term, which is too late.
• Doesn't know which week of a course students most often drop in.
• Calls to keep a student only after the parent has already chosen another centre.

Each chapter answers one question

1. Chapter 1: Is no news from us really good news for parents?

   Over the past four weeks, how many updates have parents received about their child, and what specific thing did each say?

   The person who pays and the person who learns are two different people; silence towards the payer is a risk.

2. Chapter 2: If learners enjoy class, have they actually learned anything?

   Can I point to something a student can do today that they could not do eight weeks ago?

   Without evidence of progress, the decision to continue rests only on goodwill.

3. Chapter 3: When does a learner really decide to quit?

   What is the earliest sign that a student is about to quit, and who at the centre sees it?

   Students who drop out signal it very early, usually through absences rather than words.

4. Chapter 4: Is my best teacher also my biggest risk?

   If my best teacher left next week, how far would their class fall?

   A centre that depends on one teacher has a single breaking point.

5. Chapter 5: Is it too expensive, or is the value invisible?

   Who are parents comparing my fees with, and what difference do they see beyond the number?

   When value is not visible, the fee becomes the only thing left to compare.