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Chương 1
Whose desk is the work piling up on?
Start with one question. Open one section. Read one story. Come back anytime.
Chapter Question & Big Idea
Chapter Sections / Các phần học
1.1
Looking at the Queues
1.2
Busy Is Not the Same as Bottleneck
1.3
Measuring Each Stage's Capacity
1.4
Does It Move
Read chapter 2
What's the harm in letting the bottleneck take lunch?