Chapter 5

Is a wrong article worse than no article?

Một bài hướng dẫn sai có tệ hơn không có bài?

The chapter's question

Who keeps the help centre accurate for the current product?

Big idea

A wrong help article is worse than no article.

In this chapter

  1. Part 5.1

    Tied to Releases

    With every product update, which articles must be revised?

  2. Part 5.2

    Article Owners

    Who owns each group of articles?

  3. Part 5.3

    Reader Feedback

    What does the 'was this helpful' button tell me?

  4. Part 5.4

    Removing Old Articles

    When should an article be removed entirely?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Answer Before the Question is free to read right here.

Read in Conan School

Chapters of The Answer Before the Question

  1. 1.Are repeated questions a nuisance, or a gift?
  2. 2.Is a complete help article a good one?
  3. 3.Do customers search the way we organised things?
  4. 4.What good is a library nobody knows about?
  5. 5.Is a wrong article worse than no article?