Chapter 2

Is a complete help article a good one?

Bài hướng dẫn đầy đủ có phải bài hướng dẫn tốt?

The chapter's question

What does a good help article look like?

Big idea

A good help article answers exactly one question and can be followed step by step.

In this chapter

  1. Part 2.1

    The Title Is the Question

    Why should the title be written exactly as customers ask it?

  2. Part 2.2

    Numbered Steps

    How long should each step be?

  3. Part 2.3

    Images and Video

    When is an image needed, and when a short video?

  4. Part 2.4

    Testing With a Real Person

    Who do I test the article with before publishing?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Answer Before the Question is free to read right here.

Read in Conan School

Chapters of The Answer Before the Question

  1. 1.Are repeated questions a nuisance, or a gift?
  2. 2.Is a complete help article a good one?
  3. 3.Do customers search the way we organised things?
  4. 4.What good is a library nobody knows about?
  5. 5.Is a wrong article worse than no article?